Contact Us - General Inquiries
Can I place an order by phone?
With most of our constituents already placing orders through website, GFI has elected to move exclusively to on-line ordering. The process is fast, secure, and cost efficient. Email your questions to Customer Service.
Do you ship internationally?
Depending on where you live you can either order through us or one of our Ministry Partners. For a listing of Ministry Partners see the Resources tab on our website. If there isn’t a partner in your area, you may also email Customer Service and your email will be forwarded to our order department where they will follow up and confirm pricing and shipping method prior to shipping. Please note: when placing and order from outside the U.S., it is important to include your full billing & shipping address and telephone number. Arrangements will be made to receive your credit card number with expiration date. All International Orders must be paid for prior to shipment.
What is your return policy?
If you need to return your purchase for any reason, you must obtain prior authorization by emailing Customer Service to receive a RMA (Return Merchandise Authorization) number. Credit will not be given without this number. Product returned must be in new condition. Returns must be processed within 60 days from the date of purchase (no exceptions) and a 15% restocking fee is applicable.
How can I become a class facilitator?
The "Leader's Support Page" provides a variety of resources for those facilitating any GFI related curriculum or desiring to get started. There are related links and general and specific resources. The general categories are those resources that apply to all curriculums. The specific categories provides resources, teaching aides, and downloads tailored for a specific GFI curriculum.
Can I use a Video clip to promote our class or copy topics from the Article Library for class handouts?
Video Downloads: For churches and schools seeking to use any segment from our video Library for course promotions or an educational illustration, please contact us with your specific request. Upon approval, Growing Families will provide a temporary password to download the segment requested. Any physical or digital distribution of the content is strictly prohibited and subject to copyright laws. Article Library content is subject to US and International Copyright laws. When used in conjunction with a Growing Families curriculum, articles may be copied and distributed to class participants, but cannot be stored, reproduced or distributed outside of that teaching context.
I'm looking for a "Contact Mom"
Christian Family Heritage (CFH) - Christian Family Heritage is a non-profit ministry established to encourage and support families in the principles taught in the Growing Families International materials. Our services and resources include our volunteer group of certified Contact Moms, local area GEMS® Fellowship Groups, and our audio CD & .mp3 library made possible solely on the tax-deductible donations of those who have been helped and desire to establish a Christian family heritage for future generations. For contact information please visit our website.
Other General Inquiries
For all other inquiries, please contact us at Customer Service. In the course of a regular business day, emails correspondence is a priority and we continually monitor incoming messages in order to provide as timely of a response as possible.